Frequently Asked Questions
Everything you need to know about your ZWO Seestar experience.
What is the estimated shipping time for Seestar orders?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-7 business days, while international delivery can take 7-14 business days depending on customs processing.
What is your return policy for astronomical equipment?
We offer a 30-day return policy. The item must be in its original packaging and in the same condition that you received it to qualify for a full refund.
Does the Seestar S50 come with a manufacturer warranty?
Yes, all ZWO Seestar products come with a standard 2-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my shipment in real-time?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What should I do if my device arrives damaged?
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.